SHIPPING POLICY
At Spintach, we are committed to providing you with efficient and reliable shipping services. Please review the following information to understand our shipping procedures and policies.
Tracking Your Package
Encountering issues with your tracking number? It's possible that one of your packages has been separated from the rest of your order. We recommend waiting a few days for all items to arrive. If inconsistencies persist, kindly inform our shipping department for assistance. For damaged packages during transit, contact the carrier directly for resolution.
Scheduling and Delivery Concerns
Need to reschedule your delivery time with FedEx or DHL? Refer to the InfoNotice received, offering options for rescheduling. Leave instructions for the delivery driver or use the carrier's online platform for changes.
International Shipping
Wondering if Spintach ships internationally? Yes, we utilize DHL and FedEx International for international shipments. Customers are responsible for any applicable customs and duties.
APO/FPO Addresses
Can Spintach ship to APO or FPO addresses? Yes, we do ship to APO and FPO addresses. However, delivery times may range from 5 to 10 working days due to limitations.
Contacting Shipping Carriers
Need to contact FedEx, DHL, or UPS? Refer to the following:
FedEx: [ 1 800 247 4747 ] | https://www.fedex.com
DHL: [ 1 800 888 388 (toll free) ] | https://www.dhl.com
Free Standard Shipping
What's included in Free Standard Shipping? Orders are processed within 1-3 days and delivered within 4-6 business days. Free shipping excludes Alaska and Hawaii. Deliveries are made between 8 a.m. and 8 p.m.
Shipping Times and Cut-Off
Items ordered before 2pm PST are shipped the same day; otherwise, they're dispatched the following day.
Navigating Your Delivery Choices and Deadlines
Choose from various shipping options tailored to your needs. Ensure your order is finalized by the specified cut-off times for same-day processing.
Shipping Delays
We do not process or ship orders on weekends or major holidays. While we strive for same-day shipping, we cannot guarantee it.
Missing Items
If you find an item missing from your order, please contact Spintach Shipping Support Staff at (832) 803-0521.
For special shipping inquiries, please reach out to our sales department at (832) 803-0521.
