RETURN POLICY

Thank you for choosing Spintach. We strive to provide you with high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we're here to help. Please review our return policy below.

 

Returns

You have thirty (30) days from the date of purchase to return any item. The item must be unused and in its original condition, with all tags and labels intact.

 

Return process

To initiate a return, please fill out the Return Merchandise Authorization (RMA) form by clicking here or email us at returns@spintach.com to obtain your RMA number. Once you have your RMA number, securely package the item with your proof of purchase and send it to:

 

Spintach Returns

 

Attn: Returns Department

RMA # info@spintach.com

6850 Amber Cliff Ln

Richmond TX, USA 77469

 

Please remember to use a trackable shipping method, as we are not responsible for lost or damaged returns.

 

Refunds

Upon receiving your return, we will inspect the item and process your refund or exchange within ten (10) days. You will receive an email notification once your return has been processed.

 

Exceptions

For defective or damaged products, please contact us immediately to arrange a refund or exchange.

 

Please be aware of the following

• A 25% restocking fee applies to all returns.
• Spintach reserves the right to charge a 50% restocking fee under certain conditions, such as missing components, damaged packaging, or post-warranty returns.
• Replacement may be denied if the returned item does not match the RMA form or shows signs of physical damage or tampering.

 

Questions

If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at:

Phone: (832) 803-0521

Email: info@spintach.com 

 

Our team is here to assist you and ensure your satisfaction with every purchase.